Microsoft calling about computer virus

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. This is not a legitimate call from Microsoft. Neither Microsoft nor our partners make unsolicited phone calls also known as cold calls about your computer security or software fixes.

Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. Once cybercriminals gain your trust, they might ask for your user name and password or ask you to go to a legitimate website such as www. Once you do this, your computer and your personal information are vulnerable. Although law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers.

For more information, see Avoid tech support phone scams. After creating fear, the scammer offers a solution for a price and to connect remotely to your computer to fix the problem.

If you've already received one of these calls and installed software or allowed an unknown person to remotely connect to your computer, spyware or other backdoors could be opened. You can take the computer to any local repair shop for a diagnostic or create a post on the Computer Hope forum. You may remove virus damage with a help of Reimage Intego. SpyHunter 5 Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

If your browser continuously redirects you to misleading websites that are trying to swindle your money, you should lookup for adware on your PC. To get rid of it, make sure you remove all suspicious programs that you cannot remember installing on your system.

To fully remove an unwanted app, you need to access Application Support , LaunchAgents, and LaunchDaemons folders and delete relevant files:. If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

Uninstall suspicious extensions and reset Google Chrome as shown below:. If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:. After uninstalling this potentially unwanted program PUP and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices.

Avoid any unwanted government tracking or spying by going totally anonymous on the internet. You can choose a different location when you go online and access any material you want without particular content restrictions. Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents.

If you have proper up-to-date backups , you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact — you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

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Contact Julie Splinters About the company Esolutions. Get the latest security news, full analysis of the newest computer threats, and easy-to-use prevention tips.